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概要
Experienced professional in customer care with extensive work experience of total 14 years in numerous functions in Telecommunication Sector (Mobilink) under highly demanding and challenging environment that includes:
7 years as Customer care executive at contact centre in a performance driven environment.
5 years as a Back end team support in Mobile Financial Services in different roles.
2 years as office assistant dealing with matters relating to exports and sales Tax in Textile sector.
Internship in Bank having exposure in general Banking, Operations, Remittances and Trade finance departments.
工作经历
Jazz Cash- Backend Support team, MFS (Mobile Financial Services)
To approve and supervise financial transactions as checker.
To provide complete solution to customers, franchises and retailers.
To distribute workload from front end teams to back end support team of makers.
Monitoring all complains of jazz Cash like Remittances, ATM Cards, Passport Fee, utility bill payments, etc.
Keeping coordination with different departments on emails for proper resolutions of customer complaints via social media.
